How do I book a return?
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions here. Please note: Purchases made in store cannot be returned online.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Do not include the # or any other symbols.
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.
How do I package my return?
If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition.
Can I exchange my items?
If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.READ FULL ARTICLE
Do I need to pay for returns shipping?
The returns shipping fee is $10 paid for in the Returns Portal.
You are welcome to post your return back to our online warehouse and we will refund your order as per your original payment method.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in-store.
You can check out our Returns Policy for more information.READ FULL ARTICLE
How will I received my refund?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
*Due to the increased volume over sales periods, please allow an additional 1-2 business days for refund processing.READ FULL ARTICLE
I believe my item is faulty?
We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a 4Workers store
Feel free to visit any of our 4Workers stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator here.
I'm having issues with the Returns Portal?
Need help returning your item(s)?
There may be a few reasons as to why it's not working:
1. Have you double-checked our Returns Policy? Some item(s) may be excluded.
2. In-store purchases must be returned to a store and cannot be lodged through our online Returns Portal.
3. Has your purchase exceeded the 30 day returns period? Our Returns Portal is only able to accept returns within the returns period.
4. Are you trying to return multiple items and keep experiencing an error message? If so, please get in touch with our 4WORKERS Team below. Remember to include your order number, the item(s) you wish to return to help speed up the returns process.
Our 4WORKERS Team will be in touch with the next steps.READ FULL ARTICLE
How can I return a Click and Collect order?
You can simply return to any of our stores if you change your mind.
Our general returns policy applies.
Can I return a PayPal order in-store?
PayPal orders can be returned online or in-store, provided they meet our Returns Policy. Find your nearest store here.
PayPal will be in touch once they have finalised your refund and you can then transfer the funds into your bank account if you wish.
Prefer to return online? Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.READ FULL ARTICLE
Can I return my item if I didn't buy it from a 4WORKERS store?
We want you to be completely satisfied with our products and we're sorry to hear about your experience with our items.
If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return it to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps.READ FULL ARTICLE
Can I return my item to your warehouse in-person?
We are unable to accept returns at our warehouse or office due to OH&S restrictions.
Please follow our approved return procedures to ensure your return is processed correctly.
If you wish to avoid return postage fees, feel free to return your item at any 4Workers store.READ FULL ARTICLE