How does ordering in-store work?
If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house.
When placing an order in-store, please double-check that you provide your correct delivery address and contact details.
Your item will be delivered within 1-3 business days.
Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions.
Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.READ FULL ARTICLE
How long will it take for my in-store order to arrive?
Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
If you ordered in-store for delivery, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details.
*Please note that this option is only available within Australia at the moment.
Returning an item:
If you would like to return your item, please ensure that your items adhere to our Returns Policy.READ FULL ARTICLE
Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.