How long does delivery take?
Just placed an order? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of 4Workers.
Ordered more than one item?
We may need to fulfil your order from multiple locations and therefore the items may arrive separately, even though you ordered it all together. If your order has been split, you will receive separate tracking details for each item once they are dispatched.
Need help tracking your order? Click here.READ FULL ARTICLE
How do I track my order?
Once your order has been packed and picked up, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse.
We ship all orders using StarTrack Express.
- If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'.
- If you checked out as a guest: Enter your tracking number received via email into the StarTrack website here for delivery updates.
Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.READ FULL ARTICLE
- If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'.
How much does delivery cost?
Australia Delivery Costs
SPEND COST DELIVERY SERVICE Over $120 FREE StarTrack Express Under $120 $10 StarTrack Express
Click here to view our delivery timeframes.
Where do you deliver to?
We currently only deliver to addresses within Australia.
We do not deliver internationally or to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.
If you would like to double-check delivery to your location, please get in contact with our 4Workers Team below.
Is it safe to receive packages from 4Workers?
We want to assure you that 4Workers along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders.
Our delivery partners are following several hygiene protocols including:
- Social distancing within processing facilities and during delivery to customers.
- Allocating workers to operational zones within processing facilities and performing daily temperature checks.
- The use of mandatory face coverings and screens where relevant.
- Practicing good hygiene and regular cleaning of delivery vehicles.
- No longer asking for signatures on delivery, to avoid unnecessary contact.
To keep our delivery drivers and posties safe, please:
- Keep 1.5 meters in distance.
- If you're experiencing symptoms, please let your postie or driver know.
- Wear a mask where required and practice good hygiene.
Can my delivery be upgraded to reach me faster?
Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE
How does Click & Collect work?
Click & Collect allows you to place an order online and pick it up in your nominated store! It's as easy as that! Simply browse the website and find the products you want, then follow the steps below:
- Select your size.
- Select 'Click & Collect' and enter your postcode & search radius and click 'Check'.
- The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
- This will add the product to your cart, and you are free to browse and add other products to your cart.
- Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
- Now complete the order by entering your personal details and payment information.
Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email** letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).
Please wait until you have received this email before going in-store to collect.
If you need to nominate someone other than yourself to collect the order, we require prior contact with our 4WORKERS Team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.
When can I pick up my Click and Collect order?
You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out in your inbox! We also recommend checking your spam/junk mail as it can also land in there.
When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.
To help us process your order quickly in-store, please ensure you bring along the following with you:
- Order Confirmation.
- Personal ID (ie, your driving license, proof of age or passport).
We may also request to see the credit/debit card used or speak to the cardholder.READ FULL ARTICLE
Can I cancel my Click & Collect order?
We offer Click & Collect to help you minimize your contact in-store. Click here for more information about our in-store safety measures. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.
Please note: The 1-hour collection timeframe may be delayed for states that are in government-imposed lockdowns.
If for any reason you cannot pick up your Click & Collect order from store or would like to cancel, please get in touch with our 4WORKERS Team below to organise this. Don't worry! You don't need to physically go back in-store.READ FULL ARTICLE
Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.
Can I change the size or colour of an item after I've placed my order?
Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.
If you notice that you've made a mistake on your order, please contact our 4Workers Team immediately, either via Live Chat or on 1800 950 490. There is a short window of time before its packed, in which we will attempt to cancel the order for you so that you can reorder the correct size, colour or item.
If outside of working hours, please lodge an enquiry via Email.
Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our returns policy.READ FULL ARTICLE
Can I cancel my order?
Should you wish to cancel your order, please contact the 4Workers Team immediately, either via Live Chat or on 1800 950 490. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times we cannot guarantee this.
If outside of working hours, please lodge an enquiry via email.
Important to note: We are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
How can I update my delivery address?
Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our 4WORKERS Team through live chat or call them on 1800 950 490 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.
Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.
Why have I received multiple confirmation emails?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.READ FULL ARTICLE
How does it work?
If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times. Due to this, your items will be delivered separately.
I haven't received my tracking number?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
We also recommend checking your spam/junk inbox as it can sometimes land in there.
Click here for ways to track your order.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE
I only received one item, where is the rest?
Only received part of your order?
If you have ordered a few items, we may need to fulfil your order from multiple locations. This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order.
How do I track the rest of my order?
If your order has been split, you will receive an email with your tracking details for each separate delivery.
Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times.
If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates.
Click here for ways to track your order.READ FULL ARTICLE
Why was my delivery returned to sender?
If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.READ FULL ARTICLE
I have received the wrong order?
We're incredibly sorry to hear about this! If you've received the incorrect item/order. Please follow the below steps.
Step 1: Lodge your claim from your Account. If you checked out as a guest, head to our guest returns form hereREAD FULL ARTICLE
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.
How does ordering in-store work?
If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house.
When placing an order in-store, please double-check that you provide your correct delivery address and contact details.
Your item will be delivered within 1-3 business days.
Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions.
Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.READ FULL ARTICLE
How long will it take for my in-store order to arrive?
Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
If you ordered in-store for delivery, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details.
*Please note that this option is only available within Australia at the moment.
Returning an item:
If you would like to return your item, please ensure that your items adhere to our Returns Policy.READ FULL ARTICLE
Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.