What is your returns & exchanges policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns, provided our return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
- Item(s) are in original packaging or shoebox in their original condition.
Please note for hygiene reasons, we are unable to accept returns for the below items unless there is a genuine manufacturing fault for which we will offer a full refund online.
What can't I return for a change of mind?
- CAT Workwear Gaiters
- Misc. accessories including:
- Knee gear
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any 4Workers store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator here.
If you would like to return an online purchase via post, click here to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return.
Important to remember:
- Purchases made in store cannot be returned online.
- A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
- We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please read about our Faulty Assessment process here before submitting a request through our Returns Portal.READ FULL ARTICLE
How do I book a return?
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions here. Please note: Purchases made in store cannot be returned online.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Do not include the # or any other symbols.
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.
How do I package my return?
If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition.
Can I exchange my items?
If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.READ FULL ARTICLE
Do I need to pay for returns shipping?
The returns shipping fee is $10 paid for in the Returns Portal.
You are welcome to post your return back to our online warehouse and we will refund your order as per your original payment method.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in-store.
You can check out our Returns Policy for more information.READ FULL ARTICLE
How will I received my refund?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
*Due to the increased volume over sales periods, please allow an additional 1-2 business days for refund processing.READ FULL ARTICLE
I believe my item is faulty?
We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a 4Workers store
Feel free to visit any of our 4Workers stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator here.