FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Just placed an order? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of 4Workers.
Ordered more than one item?
We may need to fulfil your order from multiple locations and therefore the items may arrive separately, even though you ordered it all together. If your order has been split, you will receive separate tracking details for each item once they are dispatched.
Need help tracking your order? Click here.READ FULL ARTICLE
What is your returns & exchanges policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns, provided our return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
- Item(s) are in original packaging or shoebox in their original condition.
Please note for hygiene reasons, we are unable to accept returns for the below items unless there is a genuine manufacturing fault for which we will offer a full refund online.
What can't I return for a change of mind?
- CAT Workwear Gaiters
- Misc. accessories including:
- Knee gear
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any 4Workers store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator here.
If you would like to return an online purchase via post, click here to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return.
Important to remember:
- Purchases made in store cannot be returned online.
- A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
- We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please read about our Faulty Assessment process here before submitting a request through our Returns Portal.READ FULL ARTICLE
How do I book a return?
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions here. Please note: Purchases made in store cannot be returned online.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Do not include the # or any other symbols.
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.
In-store COVID Safe Plan
COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au). If you do not have access to a mobile phone, we have pen and paper available.
Mandatory fitted face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).
Maintain 1.5 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Use the sanitisation station upon entering the store
Hand sanitiser will be available for all customers upon entry.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
Training for team members on social distancing and additional hygiene measures
All team members will be required to complete ongoing training courses.
Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.
We hope to see you in-store or online soon.
4WORKERS.READ FULL ARTICLE